Do you feel like you're not heard but you don't want to have to scream?
Personal development coach Mary Hartley explains the secrets of assertiveness -- of how to communicate with other people in ways that are confident, effective -- but also considerate. Mary reveals the simple steps you can take to help you relate to other people honestly and openly in every area of your life -- at work, with your friends and family and in your love life. You will discover that you can be true to yourself and your needs without hurting or diminishing other people.
• What assertiveness is and why it matters
• How to avoid aggression, passivity and manipulation
• Tips for handling tricky situations including put-downs and dealing with bullies
• Mastering assertive body language and communication
Packed with practical strategies and exercises, this book will show you how to be confident, assured and proactive -- with style.